Temporary housing is one of the most impactful drivers of customer satisfaction in a property insurance claim. itel specializes in swiftly and compassionately placing homeowners in short or long term accommodations. Backed by a brand and team you trust, our temporary housing solutions leverage deep expertise and new technology to deliver exceptional experiences for homeowners and proven results for adjusters and carriers.
Comprehensive Solutions
Hotel Placement
When your policyholder’s home has suffered significant damage, they’re in a state of shock and need shelter fast. itel steps in to provide immediate response and peace of mind.
- Urgent, 24/7 response
- Pre-negotiated rates
- Direct interaction with the homeowner
Long-Term Stays
When a longer stay is necessary, we work with policyholders to find a living situation tailored to their needs. We lease all property types and accommodate special requests like handicap access and pets to help homeowners feel comfortable.
- Fully managed paperwork, move-ins, rental payments, and more
- Rental furniture
- Home maintenance
- 24/7/365 homeowner support
Catastrophic Event Support
Our experienced CAT specialists are routinely “on the ground” to provide on-site support at wildfires, tornadoes, hurricanes and other large scale catastrophic events.
- On-site support
- Staff housing
- Fast placement
Policyholders’ relocation assistance experience make a tremendous impact on their overall satisfaction and their ultimate retention. Our leading Net Promoter Score demonstrates one thing: customers appreciate excellent service, and itel delivers it.
Trusted and Tested
itel’s solutions support nearly one million property claims annually. Our team knows what adjusters and policyholders need.
Exceptional Customer Service
Our experienced team is available 24/7/365 and works with the urgency homeowners deserve.
Comprehensive Support
RVs, pet-friendly accommodations, corporate apartments, and more. We’ve seen—and placed—it all.
Built for Adjusters
We enable hassle-free, streamlined workflows that drive adjuster productivity.
Learn More
Reach out today to learn more about our temporary housing solutions.