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For Claims Adjusters

Staff adjusters, desk adjusters, and independent adjusters

Claims adjusters
Hammer and wrench

For 3rd Party Service Providers

General contractors, roofers, water mitigation firms, and other service providers

Third Party service providers

For Cabinet and Furniture Restoration Firms

Members of the itel Wood Restoration Network

Furniture & Cabinet Professionals
Homeowner next to a home

For Homeowners

Residential or commercial policyholders.


The itel Now App

The itel Now app is used in the field to help identify, price, and analyze damaged materials.

Apple App Store
Google Play

How to Submit a Sample with the Mobile App

Thousands of adjusters, contractor, technicians, and other claims professionals submit tests to itel with the itel Now mobile app each day.


Register for an itel Now App account.

Complete the registration form and you will receive an email from itel within one business day.

Learn more about Register for the itel Now App

Order an itel Now mobile app kit.

You can order kits from our supply store. Many organizations provide kits to their field employees.

Learn more about Supplies Store

Follow instructions in the app.

For each test, the app will provide guided instructions on how to take photos. Results are delivered in as little as 30 minutes.

View of the itel app

How to Submit a Physical Sample

Our operations center processes over 3,000 physical samples each day


Collect a physical sample.

Follow the preferred sample size guidelines.

Learn more about Collect a sample

Complete the test request form.

Download the form and fill out all relevant details.

Learn more about Complete test form

Ship to itel.

Download a pre-addressed UPS shipping label and send to itel.

Ship to itel
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Additional Support


Weekly live training and on-demand courses

Event booth


Meet the team and learn from our experts at industry events nationwide.


Contact Us

Our team is willing and ready to help

Contact Us

Hours of Operation

Customer Experience Team

Monday to Friday
8:00 AM – 9:00 PM (EST)

itel Now Submission Hours

30 minutes turnaround
8:30 AM – 7:30 PM (EST)

Same-Day Turnaround

8:00 AM – 6:00 PM (EST)

itel Now submissions received outside of business hours or on major holidays will be completed the morning of the next business day.