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Temporary housing is one of the most impactful drivers of customer satisfaction in a property insurance claim. itel specializes in swiftly and compassionately placing homeowners in short or long term accommodations. Backed by a brand and team you trust, our temporary housing solutions leverage deep expertise and new technology to deliver exceptional experiences for homeowners and proven results for adjusters and carriers.

Family in a bed

Comprehensive Solutions

Hotel Placement

When your policyholder’s home has suffered significant damage, they’re in a state of shock and need shelter fast. itel steps in to provide immediate response and peace of mind.

  • Urgent, 24/7 response
  • Pre-negotiated rates
  • Direct interaction with the homeowner

Long-Term Stays

When a longer stay is necessary, we work with policyholders to find a living situation tailored to their needs.  We lease all property types and accommodate special requests like ADA accessibility and pet friendliness to help homeowners feel comfortable.

  • Fully managed paperwork, move-ins, rental payments, and more.
  • Rental furniture
  • Home maintenance
  • 24/7/365 homeowner support

Catastrophic Event Support

Our experienced CAT specialists are trained to provide support following wildfires, tornadoes, hurricanes and other large scale catastrophic events.

  • Adjuster housing
  • Staff housing
  • Fast placement

The itel Difference

Trusted and Tested

itel’s solutions support nearly one million property claims annually. Our team knows what adjusters and policyholders need.

Exceptional Customer Service

Our experienced team is available 24/7/365 and works with the urgency homeowners deserve.

Comprehensive Support

RVs, pet-friendly accommodations, corporate apartments, and more. We’ve seen—and placed—it all.

Built for Adjusters

We enable hassle-free, streamlined workflows that drive adjuster productivity.

81.7 NPS Score

A policyholder’s experience with relocation assistance makes a tremendous impact on their overall satisfaction and their ultimate retention. Our leading Net Promoter Score demonstrates one thing: customers appreciate excellent service, and itel delivers it.

Learn More

Reach out today to learn more about our temporary housing solutions.