History

1992Identification of an industry need

In the wake of Hurricane Andrew, a category 5 hurricane that devasted much of South Florida, founder Mark Mullins realized that loss claims estimates weren’t always accurate and didn’t necessarily result in a fair settlement value for both the homeowner and the insurance company.

1993Foundation of ITEL

ITEL - Independent Testing Evaluation Laboratory was founded to provide unbiased benchmark pricing and matching services utilizing our lab.

1. ITEL’s benchmark pricing sets the industry standard for claims settlement on all types of flooring, roofing, and siding.
2. ITEL’s matching services help adjusters and contractors locate all types of current and discontinued siding and roofing products.

2014Mobile app launched

ITEL launched a mobile app which allows users to submit tests and receive results while still at the claim site. Renamed ITEL Now in 2017, the ITEL mobile app has become one of the most widely used apps in the industry.

2019Tests completed to date

ITEL has processed more than six million tests for the claims industry since 1993.