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How to achieve low touch property claims


The homeowners’ insurance industry is often viewed as a “follower” of innovation pioneered by other insurance verticals, including auto. In particular, touchless claims—a process that involves no direct, in-person contact between the adjuster and consumer—have seen a meteoric rise in auto claims but generally remain an aspirational future goal for home insurance.

Four years ago, the COVID-19 pandemic created an immediate need for innovation, generating a quick and substantial rise in homeowner claim technology and virtual inspection options, as well as growth in the desk adjuster model. More than ever before in the history of our industry, property claims were being managed and settled without an adjuster or other contractor on-site for inspection or assessment.

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