Driving Trust Through Independent Analysis 

itel itel

The claims process can be arduous and time-consuming for both adjusters and contractors, as well as opaque and emotionally taxing for homeowners. Adjusters, often pulled in different directions, face tough decisions without all the data they need. Meanwhile, homeowners can wonder whom they should believe. That’s why it’s so important to have a neutral, third-party resource whose mission is to provide the highest quality, objective information to everyone involved in a claim.  

itel’s matching and analysis solutions frequently support adjuster determinations that localized repairs (of roofs, cabinets, hardwood floors, etc.) are possible and appropriate. Repairs are an important part of the insurance ecosystem, because it’s not financially sustainable for carriers to replace every damaged roof.   

Just as importantly, if an effective repair cannot be done, it should not be done. Homeowners deserve clarity and objectivity, and any repair/replace decision should be made with objective information and an unbiased perspective that all parties – from contractors to adjusters and ultimately homeowners – can trust.   

This is especially true for roofing contractors, many of whom already use itel’s matching services. Frequently, contractors use itel to find color and product matches for home additions or remodels to ensure new materials perform well. In some cases, adjusters evaluate claims incorrectly and roofers are right to insist on roof replacements. itel can be a resource for roofers in these situations because our analyses often suggest roof replacements are warranted.  

itel’s Solutions are Driven by Its Independence  

Our neutral, analytical, and unbiased perspective here is key, and we take steps to ensure that:   

• itel matching solutions are available to anyone. Although our solutions are most well-known in the claims process, more than 40% of matching tests submitted to itel come from roofers, with additional submissions from homeowners doing DIY projects.  
• Our analysts do not have insights into who has requested the matching test, whether a roofer, adjuster, or a homeowner. The most important thing is that whoever is performing the test gets the right information as quickly as possible, ensuring the roofer, adjuster, and homeowner alike get the information they need to make the right decision.   
• The data drives the decision. Approximately 40% of the time, itel’s matching solutions return a “no match” result because a matching product (whether a type of shingle, siding, or wood/laminate floor) does not exist.   
• We are financially independent. Across all of our solutions, itel operates on a per-test fee that does not change based on the result of the test. Additionally, itel is privately held and not owned by an insurance carrier, a restoration group, or any other industry affiliate.    

Enabling More Informed Claims Decisions   

Adjusters who work to resolve a claim must navigate a charged process and manage differing opinions and expectations – all while collecting the data they need to help them make the most informed decision. That decision is rarely straightforward, and challenges like higher premiums and occasional bad actors can make people distrustful of others throughout the claim’s ecosystem. 

More and better data is key to creating a faster, more accurate, and more trusted process that helps everyone. At itel, our industry-leading data and analysis help drive a better claims process for adjusters, contractors, and homeowners by providing accurate and localized pricing, matching materials for roofing, siding, and wood/laminate flooring, and by recommending a repair of property damage or a full replacement.  

The value of these solutions is rooted in itel’s role as a neutral, data-driven resource. The decision to repair or replace a roof, a floor, or siding material is not always an easy one for the adjuster, so it is crucial for them to have as much data and objective analysis available to them as possible to make the most informed decision.   

Likewise, contractors and roofers involved in a claim can benefit from a trusted, independent expert like itel to help facilitate the process and provide information that makes their jobs easier. And ultimately, homeowners need certainty during what is often an uncertain time, and more data and expertise can help them get back on their feet after a catastrophic event.   

Trust Matters  

In an industry for which accuracy, efficiency, and trust are so crucial, itel’s data-driven recommendations are important resources for all stakeholders in the claims ecosystem. By offering objective material matching, itel reduces friction in the claims process, expediting claims resolution and ensuring informed decision-making.   

Whether facilitating repairs or confirming the need for replacements, itel’s neutrality ensures that all stakeholders receive the best information to navigate complex claims with confidence. In an evolving claims landscape where trust is critically important, itel plays a key role in driving fair and effective outcomes for everyone.