Support
For 3rd Party Service Providers
General contractors, roofers, water mitigation firms, and other service providers
Third Party service providersFor Cabinet and Furniture Restoration Firms
Members of the itel Wood Restoration Network
Furniture & Cabinet ProfessionalsThe itel NOW App
The itel NOW app is used in the field to help identify, price, and analyze damaged materials.
How to Submit a Sample with the Mobile App
Thousands of adjusters, contractor, technicians, and other claims professionals submit tests to itel with the itel NOW mobile app each day.
Register for an itel NOW App Account
Complete the registration form and you will receive an email from itel within one business day.
Learn more about Register for the itel Now AppOrder an itel NOW Mobile App Kit
You can order kits from our supply store. Many organizations provide kits to their field employees.
Learn more about Supplies StoreFollow Instructions in the App
For each test, the app will provide guided instructions on how to take photos. Results are delivered in as little as 30 minutes.
How to Submit a Physical Sample
Our operations center processes over 3,000 physical samples each day.
Collect a Physical Sample
Follow the preferred sample size guidelines.
Learn more about Collect a sampleComplete the Test Request Form
Download the form and fill out all relevant details.
Learn more about Complete test formHours of Operation
Customer Experience Team
Monday to Friday
8:00 AM – 9:00 PM (EST)
itel NOW Submission Hours
30 minutes turnaround
8:30 AM – 7:30 PM (EST)
Same-Day Turnaround
8:00 AM – 6:00 PM (EST)
itel NOW submissions received outside of business hours or on major holidays will be completed the morning of the next business day.