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Privacy Policy

Updated: November 18, 2024

Your use of any ITEL website or ITEL mobile applications (“Apps”) signifies your agreement to ITEL Laboratories, Inc.’s (“ITEL”) Privacy Policy and certain Terms and Conditions regarding use.

ITEL respects your privacy and the privacy of any information you may choose to share with ITEL. ITEL is committed to protecting that information and will not use or share it with others without your permission, or as otherwise permitted or required by law. The following policy has been implemented by ITEL to protect your private information. In addition, when you use the ITEL website or products or services provided thereby, you will be subject to the following terms and conditions.

Please check back here from time to time as we may update this privacy policy on occasion. When we do, we will revise the “Updated” date at the top of the policy.

Information We Collect

We collect personal information to provide and improve our services. The categories of personal information we may collect include:

  • Identifiers: Such as your name, company name, address, email address, and phone number.
  • Commercial Information: Records of products or services purchased, obtained, or considered.
  • Internet or Other Electronic Network Activity: Browsing history, search history, and interactions with our website or Apps.
  • Geolocation Data: Physical location or movements.
  • Professional or Employment-Related Information: Job title, company details.

Sources of Personal Information

We collect personal information directly from you when you:

  • Set up an account with ITEL.
  • Place orders for products or services.
  • Contact us for support or inquiries.
  • Participate in surveys or provide feedback.

We may also collect information automatically through cookies and similar technologies when you interact with our website or Apps.

Use of Personal Information

We use your personal information for the following business purposes:

  • To provide, support, and improve our products and services, which may involve use by ITEL or its employees, or use by ITEL’s vendors, affiliates, and subcontractors.
  • To process your orders and transactions.
  • To communicate with you regarding your account or transactions.
  • To personalize your experience on our website and Apps.
  • To comply with legal obligations and enforce our terms and conditions.

Sharing of Personal Information

ITEL does not sell your personal information. We may share your personal information with:

  • Service Providers: Companies that perform services on our behalf, such as payment processing and data analysis.
  • Affiliated Companies: For internal business purposes consistent with this privacy policy.
  • Legal Obligations: When required by law or to protect our rights and property.

Your Rights Under Certain State Privacy Laws:

This agreement may also be subject to certain state data privacy laws.  To the extent you conduct business or utilize ITEL’s products and services in a specific state(s), please reference below for certain privacy rights and responsibilities that you may have in such state(s), with those specific state laws incorporated herein by reference.  If the state in which you conduct business or utilize ITEL’s products and services does not have a specific state data privacy law, then there is nothing you need to do currently.  Only those states with data privacy laws in which you do business or utilize ITEL’s products and services listed below will apply, and no others.  If you believe your state does have a state Privacy law not listed below, please reach out to us.

The states with known Privacy laws are:

California, Connecticut, Colorado, Viriginia, Utah.

If you are a resident of these states, you have the following rights under your state law:

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out of Sale: While ITEL does not sell personal information, you have the right to direct us not to sell your personal information.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your state Privacy rights.

Exercising Your CCPA Rights

To exercise your rights under these state Privacy laws, please contact us at:

We will verify your identity using the information you have provided to us. You may designate an authorized agent to make a request on your behalf by providing written permission and verifying your identity directly with us.

Cookies and Tracking Technologies

ITEL may use cookies and similar technologies to enhance your experience on our website and Apps. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our services. You can control the use of cookies through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements, which will automatically apply . When we do, we will revise the “Updated” date at the top of the policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

itel Laboratories, Inc.
6676 Corporate Center Parkway
Suite 107
Jacksonville, FL 32216
800-890-4835