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Claims Adjuster Support

Forms, resources, links, and other information to help you process your claim quickly and accurately.

Mobile App and Kit

The itel Now app is used in the field to help identify, price, and analyze damaged property. Many in-app test submissions require use of the itel Now mobile toolkit.

Physical Sample Submission

itel processes more than 3,000 physical samples in our operations center daily. Adjusters can mail in samples of carpet, hardwood flooring, roofing, siding, and more.

Cabinet and Furniture Support

itel’s Cabinet and Furniture solutions, formerly offered under the Renovar name, provide repair vs. replace analysis and access to a national network of wood restoration firms.

Temporary Housing Support

itel’s Housing Solutions, formerly offered under the Housing Headquarters name, provide 24 hour emergency ALE relocation assistance.

24/7 Housing Support:
866.918.7356

Platform Integrations

A number of itel’s solutions, including ASP and VSP, are integrated into leading industry platforms.

Contact Information

itel Laboratories Inc.
6676 Corporate Center Parkway
Suite 107
Jacksonville, FL 32216

800-890-ITEL (4835)
customerexperience@itelinc.com

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Additional Support

Need technical support, training or have a question? Everything you need is only a click away.

Training

Training

Weekly live training and on-demand courses

Training
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Help Center

Searchable how-to articles, step by step guides, and videos

Support

Solutions

itel solutions deliver what adjusters need to accomplish more—from unbiased, accurate pricing, to repair/replace analysis, to fast access to essential services, like temporary housing and wood restoration. We have a solution for any circumstance, so you can help more homeowners when they need you most.

Get accurate, localized pricing for damaged building materials.

Improve decision-making and help homeowners quickly return to normalcy.

More ways to help homeowners recover from challenging times.

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